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Delivery Tracking

Track my delivery

As soon as your order is dispatched, we'll send you an email containing a tracking code. You can use this code below to monitor the progress of your parcel. If you haven't received a tracking code, there are two other ways to check your order status - by logging into your account or by giving us a call at 0117 4630 327.

  1. California Blinds typically utilizes our preferred service partners, DPD, XDP, or Tuffnells, for shipping based on your geographical location. However, in case an item is too heavy or lengthy, or for any other reasons, we retain the right to use any other carrier within the UK. It's also possible that we send an oversized blind with one courier and the rest of your order with another. Moreover, blinds from different locations may be split, delivered on separate days and by different couriers.

  2. Please note, the delivery times indicated on our website are estimates and should not be taken as a guarantee. Since our products are custom-made, they follow strict production timelines that can sometimes be affected by factors like adverse weather conditions or quality control issues. While we strive to ensure quick build times, California Blinds cannot be held financially liable for any delay or any costs that may arise due to such delay in receiving your order.

  3. We at California Blinds are committed to keeping you updated about your order and its delivery status. We'll notify you when your order is received, in production, ready for dispatch, and when it's with the courier. You can track the order further using the courier's tracking link provided.

  4. Rest assured, we'll send you a tracking code as soon as it's available from the courier.

  5. The courier will attempt to deliver your order up to three times before returning it to California Blinds or their local depot. If this happens, we'll contact you to inform you about the situation and arrange another delivery.

  6. If you need to change your delivery address, please let us know before dispatch to prevent any shipping delays. Even though we can adjust delivery addresses while the product is in transit, this may add an additional day to your delivery time.

  7. All our packages are insured during transportation. If you notice any damage to the packaging upon delivery, please make sure to note this when you sign for the order. If your package arrives damaged, take a photo of the box and check if the order inside has been affected. Then, contact us along with your order number so we can liaise with the courier company.

  8. California Blinds will replace or repair any damaged orders at our discretion upon receiving photographic evidence. We might also request the return of the damaged product before issuing a replacement.

We understand the unpredictability of courier services! Once the blinds have left our premises, we are reliant on their service, but rest assured, we'll do our utmost to help resolve any issues.

As always, for any queries, feel free to contact us at 0117 4630 327 or through our live chat.